Modern organizations receive a high volume of emails daily, ranging from customer inquiries and support requests to internal communications and notifications. Manually processing and responding to these emails is time-consuming and prone to human error. To improve efficiency and accuracy, you are tasked with designing an agentic system — an intelligent, autonomous agent — that can:
- Ingest incoming emails
- Understand the content and intent of each email
- Take appropriate actions or generate responses based on the email content
The system should be robust, scalable, and able to handle a variety of email types and actions (e.g., replying, forwarding, escalating, or archiving).
Goal Question
Design an agentic system that can autonomously process incoming emails and address them appropriately based on their content.
这道题考察的是如何设计一个面向邮件场景的 agentic system：系统需要先接入邮件流，再对邮件内容做分类、意图和上下文理解，最后根据规则或模型决策执行相应动作，例如自动回复、转发给对应团队、升级处理或归档。实现时通常会结合邮件解析、意图分类、优先级判断、工作流编排、人工兜底和审计日志等模块，以保证系统在高并发邮件场景下仍然具备准确性、可扩展性和可靠性。
